FAQ

MY ORDER


1. This is my first purchase. What is the procedure to follow?
Making purchases on Otisopse is easy and intuitive. Just follow these simple steps: Using the filters, you can perform a quick, precise search. Thanks to the filters, you can select your articles by the desired colour and size.
In addition, you may use the menu to navigate by category (men's or women's apparel) and sub-category. After clicking on the selected article, you will need to choose the desired size and quantity. Then conclude your purchase by placing the selected garment in your cart. If you wish to keep shopping, you may select and add other articles to your cart. Otherwise, proceed by confirming your order. If you are already registered with Otisopse, all you need to do is log in. If you are a new customer, you will be asked to create an account. To complete your purchase, select or enter your billing and shipping address (where not the same) and click on "Confirm Order". This will complete the procedure. Once the procedure has been completed, you will receive an order confirmation e-mail at the address you indicated when registering your account. The Otisopse order procedure is very simple, but if you have problems, you can contact our Customer Service at the following e-mail address: info@otisopse.com

2. How do I purchase multiple units of a single article?
If you wish to purchase multiple units of a single article, select the desired quantity on the product page and add everything to your cart.

3. Can I make changes once I have confirmed my order? (changing the shipping address, size or article)
Your order will be processed rapidly; accordingly, changes are not possible. If you realize that you have made a mistake, you may contact our customer service at the e-mail address: info@otisopseblu.com.

4. Can I enter a shipping address that differs from my billing address?
Of course. When you confirm your order, you will be asked to enter your billing information. If you prefer to indicate a different shipping address, just enter it in the shipping address section. You can also save your information in your personal account, Address book section, to store it so that you will not have to enter it again when you make further purchases. You may always change your stored information.

5. I have completed the entire procedure and confirmed my order. How do I verify that my order has been successfully completed?
If your order has been successfully completed, you will soon receive a confirmation e-mail at the address you indicated when registering your personal account. By logging into your account, you may check the status of your order at any time by visiting the "Orders" section.

6. An item is missing from the package I received. I received an article that I did not order. What should I do?
If you have received an incorrect article, please return it to us through the free Easy Return procedure. You will thus be given a refund. If an article is missing from your order, contact our Customer Service by e-mail at the address info@otisopse.com. We will solve the problem as soon as possible.

7. How do I delete my account from Otisopse?
You may delete your account at any time by contacting us at the e-mail address: info@otisopse.com


SHIPPING


1. I have placed an order. How do I know whether the merchandise has been sent?
When your order ships, you will be automatically sent an e-mail with a tracking number. All orders on Otisopse are tracked so you can monitor the progress of your parcel from dispatch to delivery. To check the status of an order, enter the "Orders" section of your account and click on "View Order".

2. How do I monitor shipping status?
When a parcel is dispatched, you will receive an e-mail with a tracking number and direct link to the courier's website that will allow you to monitor the progress of the package from dispatch to delivery.

3. What should I do if my order does not arrive by the expected delivery date?
If you have not yet received your purchase, after checking that there are no errors in the delivery address you have entered, and after verifying the tracking of your shipment using the tracking number, contact us at the e-mail address info@otisopse.com and our customer service will be happy to help you.

4. What should I do if the courier came to attempt delivery, but no one was home?
In such cases, the courier will leave a message to arrange a new delivery time with you.

5. How many days does it take for orders to be delivered?

Order processing times are extremely fast: orders are processed within 48 hours of order confirmation. Your order will be delivered in three to five business days, to be calculated from when shipped for destinations in Italy, and within 5-7 days for destinations in the EU (the courier does not make deliveries on weekends and holidays).

6. What courier do you use for shipping?
We use PosteItaliane e UPS


PAYMENT


1. What payment methods do you accept?
You may choose from the following methods: - credit card or Paypal. Once you have completed your order, you will be able to make payment. Depending on the method you have chosen, you will automatically be redirected to the website of Banca Sella or PayPal. Online bank transactions take place through the Banca Sella network and payment procedures are all protected by the SSL (Secure Socket Layer) system, which ensures maximum telecommunications security through a sophisticated authentication and encryption method. 2. What should I do if my payment was not successfully completed?
Can I try again? You should first check that your credit card information is correct and you have entered the various codes, including the security code, properly. If everything is correct, it is possible that your financial institution may have refused to authorize the payment. If this is the case, we cannot provide you with any information and you will need to contact them directly. Your order will remain suspended for 60 minutes. 3. How do I view my invoice?
When your order is confirmed, an invoice will automatically be created, and you will be able to find it and download it from your personal account in the Orders section.


RETURNS


1. How do I return an article?
There is a fee for returns. You may return all articles within 14 days of receipt: To consult the return procedure, enter the customer service section and click on "Returns".

2. Can I return articles from an address other than the delivery address?
Of course. You decide where to ship the parcel from and with which courier.

3. Can I exchange a returned article for another rather than receive a refund?
Returned articles cannot be directly exchanged for another model or article. Instead, the procedure requires that you place a new order and return the articles you wish to exchange. It is not possible to receive credit vouchers to be used for subsequent purchases.

4. How are refunds provided for returned articles and how long does it take?
Refunds are paid within 15 days of receipt of the returned articles and the funds are credited to the customer through the method of payment used for the order. As soon as we receive your returned articles, we will send a confirmation e-mail with the credit note for the returned items to your e-mail address. Please be advised that the time necessary for funds to be credited may vary according to your bank's schedule.