Returns Easy and safe Please note that the return is possible up to 14 days from the date of shipment.
1. Access the reserved area, declare that you want to make the entire order, or part of it, and select the goods to be returned. Indicate the reason for the return.
2. It is possible that the rewriting form
3. choose the courier you prefer and deliver the package to the courier containing the printed form.
4. An Otisopse employee verifies the returned goods and sends an email containing the return response.
5. Within 15 working days, you will receive a refund of the amount spent on the same card used to pay for the order.
6. All shipping and customs fees will be charged to the customer. Any charges debited to Otisopse at the time of collection will be deducted from the refund due.
Return terms and conditions
- The soles of the shoes are in perfect condition and no signs of any kind, the sticker / safety label affixed to the soles and / or in any other part of the shoes, will not be removed, neither altered in color and shape.
- Each product must be returned including all original labels, packaging and accessories received with the order.
- All shoes have been returned along with their original box, which was considered in no way damaged and / or altered, nor as the only external packaging. - In the event that the customer receives defective goods, or that errors occur in shipments by otisopse otisopse.com is required to follow the same instructions as above.
Otisopse.com reserves the right to request photographic evidence before authorizing returns for defective goods. -
Otisopse reserves the right to refuse not good returns. At the time of change the shipping costs are both borne by the customer.
- Otisopse will not accept the returned goods if the return does not comply with all the terms and conditions provided for by the reshuffle policy. In these cases the goods will be returned to the original shipping sender upon payment of the shipment.